Shipping Policy
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Shipping Policy
At ASTRAL WINES, we take great care to ensure that your selected wines arrive safely and on time. Each order is packaged with precision and shipped through trusted delivery partners to maintain product quality and integrity.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped.
2. Shipping Areas
- We currently deliver within [insert regions or countries].
- Some areas may have limited delivery options depending on local regulations for alcoholic beverages.
- International shipping may not be available in certain regions due to import restrictions.
3. Delivery Timeframes
- Shipping costs are calculated at checkout based on location, weight, and delivery method.
- Orders above [insert amount, e.g., $150] may qualify for free standard shipping.
4. Shipping Fees
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, except in cases of incorrect or faulty items.
- If a replacement is preferred, we will arrange a new shipment at no extra cost.
5. Packaging & Handling
- All bottles are packed in protective, eco-friendly packaging designed to prevent breakage during transit.
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
6. Age Verification
- As we sell alcoholic beverages, recipients must be of legal drinking age in their respective country or region.
- Delivery agents may request valid ID upon delivery. Orders cannot be handed to minors under any circumstance.
7. Incorrect Address or Failed Delivery
- Customers are responsible for providing accurate shipping details.
- If an order is returned to us due to an incorrect address or failed delivery attempt, re-shipping charges may apply.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: info@astralwines.com
📞 Phone: +1 (555) 234-7890