Returns & Refunds Policy
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Returns & Refunds Policy
At ASTRAL WINES, we take pride in offering carefully curated and high-quality wines. Every bottle is selected, packaged, and delivered with great attention to detail. However, if you are not completely satisfied with your purchase, please review our returns and refunds policy below.
1. Eligibility for Returns
Due to the nature of our products (alcoholic beverages), returns are only accepted under the following conditions:
- You received the wrong item.
- The product arrived damaged or defective.
- The item was spoiled or compromised upon delivery.
2. Reporting an Issue
If your order arrives damaged or incorrect:
- Please contact us within 7 days of receiving your order.
- Include your order number, photo of the item, and a brief description of the issue.
- Send your request to [Insert support email address].
3. Return Process
If a return is approved:
- You will receive instructions for returning the product.
- The item must be returned in its original packaging and condition.
- Once we receive and inspect the item, we will confirm eligibility for a refund or replacement.
4. Refunds
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable, except in cases of incorrect or faulty items.
- If a replacement is preferred, we will arrange a new shipment at no extra cost.
5. Non-Returnable Items
- Opened bottles or partially consumed products.
- Items purchased during clearance or promotional sales.
- Personalized or custom gift sets (unless damaged upon arrival).
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: info@astralwines.com
📞 Phone: +1 (555) 234-7890